// SnapPOS support

Most support stops at the software. Your problem doesn't.

When the register goes down, the fault is rarely where you'd expect. It might be the app — or the computer it runs on, the receipt printer, the switch under the counter, or your internet connection.

Vendor support only covers the vendor's own product. So you make three calls and hear the same thing each time: that's not us. Meanwhile there's a line at the counter.

We cover the whole path. One number, whether it's SnapPOS, the hardware it runs on, your printers, or your connection — and if it turns out to be something we don't handle, we'll tell you what it is instead of handing you back to someone else.

SnapPOS itself is bought once and keeps working without a plan — there is no subscription on the software.

Business · up to 5 users

Tier 1 Managed IT

$249/mo
Priority service requests
First 2 labor hours included
Additional labor $80/hr (save $10)
Proactive monitoring
Managed updates
Discounted project consulting
Ask about Tier 1
Whole shop · onsite

Full System Support

Custom
Everything in SnapPOS Support
Onsite visits included
Back-office PCs, network & Wi-Fi
Printers, scanners & peripherals
Packaged plans or built to fit
See managed IT pricing

Packaged managed IT plans, hourly rates and per-user pricing are all on the main pricing page. Plans can be month to month or annual — whichever suits your business — and cancelling one never affects your SnapPOS software or your data.

New to SnapPOS?

See what the register does, what it costs, and how card processing works.

Visit snappos.net